American Freight Furniture Complaints and Reviews

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American Freight Furniture
Main address: 680 Sunbury Rd 43015-9555 Delaware OH
(740) 363-2222, (740) 363-8127,
  • 86+5 mobile complaints
  • $21.3K claimed losses
  • $234 average
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  • Nov 17
  • Furniture and Decor
  • Jacksonville, Florida
  • Employee
  • 92

Sales #221992 Richard was very helpful during our visit. However a different employee was observed taking drugs in the restroom, not very professional. We would return because of the sales person but the company should better control their employees activities while on the job. American Freight should make sure that all of their sales people are professional all of the time. May or may not go... Read more

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  • Nov 15
  • Furniture and Decor
  • West Palm Beach, Florida
  • Furniture Warranty Plan
  • 121

They lie and this plan is not real. I was told that the plan cover 5 years of anything to the sofa. I called and they told me that it was the material and they only cover accidental. American Freight said they only sell furniture and that they have nothing to do with it. Well, they sold me and lie to me. Going to call my CC company and fight. I now have a damaged sofa and am very upset that a... Read more

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  • Nov 15
  • Furniture and Decor
  • Chicago, Illinois
  • Furniture
  • 1
  • 1
  • 148

American Freight Furniture stores are very misleading. The furniture is well assembled in the store. But when they deliver it the furniture was all self assemble. The delivery guys rudely came in dropping boxes everywhere with all of this furniture that I had to put together myself. On top of that the store didn't have all of my furniture items. They promised delivery in two weeks..Still no... Read more

Was this review helpful? 0 0

Great servicee at decatur store but not with delivery. Older guy was very professional but younger one acted like he didnt want to be there. Didnt even velcrow back of funiture. Told by store they would apply first leather treatment and we had to do it. Add comment


  • Oct 29
  • Furniture and Decor
  • Atlanta, Georgia
  • Living Room Set
  • 305

I purchased a living room set which the love set broke the seat on one side,and next to that the bed rail broke on the new bedroom set I purchased from them I spent near two thousand dollars on junk.Take my advice don't buy,It's particul board built cheep the stuff is NO GOOD meterial not fit for use.Dont make the same mistake I did.(sign.Riped Of (I want my money back no good furniture ant worth... Read more

Was this review helpful? 4 0

Saw ad on line saying they had King size mattresses for $169.00. When I got there the same mattress in the ad was over $400.00. I pulled up the ad and they said,and I qoute, " That just what they do". Bait and switch if I have ever saw it. Add comment


  • Oct 08
  • Furniture and Decor
  • Chair Repair
  • 825

We'll i beg to differ I am from New York moved down to FL. About month half ago. My sister -law that live here FL. Took me to American freight in Stuart on us 1. My chair that I had in my house for less than broke. And I have a protect plan on it. Call and that they I had to wait until they had a delivery coming my way in Port ST. Lucie. Before they come look at chair. Pissed out call back to the... Read more

Was this review helpful? 5 3


  • Oct 05
  • Furniture and Decor
  • Westland, Michigan
  • Box Spring Mattress
  • 1
  • 1
  • 412

Purchased mattress set in February 2014, box spring sounds as if there is a broken board or other fixture inside causing a squeak. Called for a replacement box spring and was told to take the backing off of the box spring and take a picture of it. So you want me to rip the box spring apart so that you can accuse me of tearing it up? I don't think so. I Have purchased a number of furniture... Read more

Was this review helpful? 5 1

They're lettin a criminal deliver their furniture smh. I went in to purchase furniture until I bumped into the delivery crew whom I know only because of a criminal history. That's not good business. Add comment


  • Sep 30
  • Furniture and Decor
  • Broken Chair
  • 1
  • 1
  • 17

My name is Johnelle Baiely.I am new down in FL. Area. Went America freight. Spend thousand for dollars. My chair has been broken for a less three weeks I brought the proect plan on my chair I can 't get home look at get. Feel that we should take their chairs give my money. I am high yup set about. Will not shop their anymore. Read more

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