American Freight Furniture Complaints and Reviews

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American Freight Furniture
Main address: 680 Sunbury Rd 43015-9555 Delaware OH
(740) 363-2222, (740) 363-8127, http://www.americanfreight.us/contactus.php
  • 74+2 mobile complaints
  • $20.5K claimed losses
  • $270 average
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  • Aug 22
  • Transportation and Delivery
  • New Chicago, Indiana
  • Delivery Charge
  • 205

I went to American freight knowing all the bad reviews that they had I'm in Parma Ohio and I had an excellent experience the, saleswoman that I had she was new and was so helpful and friendly one of their sales people is kind a rude but I didn't get him thank goodness bought a sectional and a bed the only complaint I do have is they couldn't get part of the sectional in my apartment so they had... Read more

Was this review helpful? 3 2

  • Aug 16
  • Furniture and Decor
  • Lehigh Acres, Florida
  • Furniture Purchase Experience
  • 155

Everything was going great in the beginning. I first was going to get a futon on lay_a-way- but I was given a twin bed. Since I am 71 years old and live in leihigh acres- I watch all my pennies. I canceled the futon and was tales into a nice lamp and said I could have one in 2 weeks - it was ordered. It was on lay- away also. No phone call no nothing- I came down to find out why I had not heard... Read more

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  • Aug 03
  • Furniture and Decor
  • Stuart, Florida
  • False Breeder Accusation
  • 326

I purchased two Simmons recliners and a couch/love seat at the store BEFORE reading reviews re Am Freight. I was startled at the many negative experiences customers had. People complained about canceling orders before delivery and issues with the products. I went to the store to CANCEL part of my order to see what would happen. There was no problem or argument from the staff of Alex, Peter and... Read more

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  • Aug 02
  • Furniture and Decor
  • Memphis, Tennessee
  • Furniture Delivery
  • 220

I purchased a bedroom suite on 6-19-14 in Memphis, TN. I was told it was not in stock, but was already on order and should be here in 2, maximum 3 weeks. I paid in full. After 3 weeks I called the store and was told it had not arrived yet. After the 4th week I called the store and was told it was on back order. After the 5th week I called the store and they said they expected it any day. I... Read more

Was this review helpful? 3 0

  • Aug 01
  • Furniture and Decor
  • Sectional Warranty
  • 2
  • 2
  • 169

Bought sectional from American freight in November bought the warranty because the guy said if anything happens to it they will replace it NOT TRUE filed a claim in June of this year haven't heard from them since and just called to resubmit my claim when I told them the damage they said it was excessive damage and they wouldn't cover it I paid 100 for Warranty that doesn't exist it's a cheap... Read more

Was this review helpful? 2 0

  • Jul 30
  • Furniture and Decor
  • Grand Rapids, Michigan
  • Bedroom Furniture
  • 186

Grand Rapids, MI location. I ordered a queen-size bedroom package. It was supposed to be delivered 3 days after purchase. After many phone calls, I finally received it 6 days after purchase. The nightstand was missing. When I called, I was told it was on back-order, and that I should look at my receipt more carefully because it was documented there. First of all, it's not written on the receipt... Read more

Was this review helpful? 2 0

  • Jul 30
  • Furniture and Decor
  • Shabby Living Room Set
  • 115

My husband and I purchased a living room and dining set....Well let's just say....I wish we would of did some research..Paid 99.00 for a warranty AND FOR WHAT. ..We were told it was a 5yr warranty ..Furniture would be replaced...NOT THE *** CASE.... OUT OF OVER 1200.00 COUCH RIPPED, Table legs are loose can't sit at the *** table......due to the fact I don't want anybody to get... Read more

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  • Jul 28
  • Furniture and Decor
  • Morrow, Georgia
  • Stuffy Store
  • 98

we visit American freight in morrow,ga in southlake. the sales person was very nice but it was extremely hot in the store.we were told that the destrict mamager Donte Jones turned the air off because the bill was too high.So Mr. Jones you lost serval sales that day because of the heat in the store because every one that walked in complain about the temp.in the store. Not only are you a terrible... Read more

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  • Jul 11
  • Furniture and Decor
  • Newark, New Jersey
  • Delivery Charge
  • 239

Oh yeah we went to America Freight. Should be America FRIGHT! A little leary about shopping there & it came true they deliverd our sectional late after calling every hour &; charged us 65.00 for dlivery after they marked on slip it would be only 49.00 but the nightmare did not end there they deliverd a couch all scratched & dug up on the arms clearly not set we picked out went back... Read more

Was this review helpful? 4 2

  • Jul 06
  • Furniture and Decor
  • Atlanta, Georgia
  • Living Room Furniture
  • 213

In march of this year Portia Hayes paid eight hundred plus dollars for some living room furniture at the Marietta Georgia location but did not pick it up and left it there for three months because of a bout with illness. Even though Ms. Hayes kept in contact with the company and explained that she misplaced the receipt the company now claims that Ms. Hayes only paid a dollar toward the furniture.... Read more

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