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1.6 Based on 127 reviews
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  • Customers like
    • Idea of a warranty 3
    • Price 2
    • Variety of funriture choice 2
  • Customers don't like
    • Customer service 8
    • Being cheated out of my money 5
    • Tv commercials 5
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I have had a terrible experience purchasing furniture from the fort Myers store #57. The employees including the manager and general manager Ein Okeith have no regard toward their customers which is evident by there lack of urgency to correct the wrongs of damaged furniture and time of delivery. I absolutely would love to just get all of my money back due to this horrible experience and I will never ever purchase items from this store again and... Read more

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This experience buying and receiving furniture from American Freight in Fort Myers, FL store number 57 has been a complete nightmare! There is no customer service attitude, and the employees including the managers are not willing to help fix the problems. As a paying customer, the manager who helped me did not inform me of the extra $80 charge to build everything and put it all together. Now, as the delivery "boys" who clearly had no clue what... Read more

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This company is ridiculous...I went to the kenner location to pick out a sofa due to me movubgin a new place..1st thing its a HOT warehouse...2nd i put a sofa on layaway..I understand its a business but i got a job offer out of town ...in preparation for that the 10 policy slipped my mind...I called to see if I could get my money back the manager ALEX didnt even try to accommadate me.I explained to him.mt dilemma and he offered a store... Read more

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American Freight Furniture - Mattress Review from Lansing, Michigan
1 of 7

BED BUGS!!! I purchased a matress and box spring from the Lansing Mi location. I have lived in the same house for 24 years. We have never had an issue. We had 4 people living here from 1992 till January 2016. At that point it is just me. i started getting bites but thought it was from aunts or spiders. till today when I found a bed bug. I did reserach online found out that it seems to be a common problem. i called the store and got blown off.... Read more

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Terrible!!! I submitted a claim for a failed mattress cover. The only thing the company needed was a copy of the reciept. I contacted the store and I was told that I wasn't the one that needed to get he reciept but I was the company that I submitted the claim with. Well it's been back and forth and my claim was closed. So now I'm trying to figure out what is going to be done because someone owes me some money and this is not professional at all. Read more

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Bought $1,000 worth of living room furniture on July 9, 2016. We were told it was in stock and we made plans to pick it up that day. Immediately after ringing up my credit card we were told "our" furniture would need to be ordered from the warehouse and wasn't available until Monday. Supposedly, all the ones there at the store were 'damaged' and couldn't be sold. We'd already made arrangements with our son (who has a truck) to come pick up... Read more

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We went in on 6/25/16 and purchased a sectional for our niece that ended up being to big to fit in her building. We were could return it within 2 day and pick another set which we did on 6/28/16. They would not sell us the floor model as they did the previous sectional they had to order it and it would be in the following week. We kept checking back and found out it want ordered and then when it was ordered the warehouse was closed for the 4th... Read more

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Never purchase from this company! I have never had more complications with an order than I have had with the American Freight in Northfield. The sale was straightforward; I was paying for a couch to have it delivered on my move in date which was around one month from the purchase date. After placing the order my struggles began. The following day I receive a call. They wanted to know if I needed the couch delivered the next day. I informed them... Read more

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This place is horrible I will never get anything from them again...Boardman Ohio

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