American Freight Furniture Complaints and Reviews

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American Freight Furniture
Main address: 680 Sunbury Rd 43015-9555 Delaware OH
(740) 363-2222, (740) 363-8127,
  • 78+2 mobile complaints
  • $20.6K claimed losses
  • $258 average
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  • 1 day ago
  • Furniture and Decor
  • Furniture Warranty
  • 15

I bought a kitchen table and six matching chairs. One chair leg broke in half in less than two months. I called the store where I bought the table... and they informed me that I didn't buy the warranty (which was an extra $100. for a $400. table). I don't care how much money you can save... NEVER BUY FURNITURE FROM THIS PLACE. If it breaks or is defective... too bad... they will do nothing to... Read more

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  • Sep 12
  • Furniture and Decor
  • Brandon, Florida
  • Positive Experience
  • 82

I have purchased furniture from american freight in palmetto florida twice, each time i went there the salespeople never tried to sell me on something i didnt need and gave me my space. Also i was always happy with my purchases. What people need to realize is that your not buying extremely high quality and expensive things. Your spending 300 bucks or whatever on a couch or a bed set, why are you... Read more

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  • Sep 12
  • Furniture and Decor
  • Madison, Wisconsin
  • Broken Furniture
  • 37

I bought a couch and loveseat set. The couch broke shortly after a year. I now have a broken couch with a 10 year fabric stain warranty that is useless! They denied two claims I sent in, one for the cushions and one for the frame. I was told I had a five year warranty on the couch and was still denied. It's cheap and you get what you pay for. The customer service is awful! They would... Read more

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  • Sep 05
  • Furniture and Decor
  • Bad Customer Service
  • 1
  • 1
  • 182

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and disregard. This story starts a few months back when my wife and I received a solicitation call from American Freight offering us to come back and complete our bedroom set, in which we had purchased from them almost a year before, for the same discount price for which we... Read more

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  • Aug 22
  • Transportation and Delivery
  • New Chicago, Indiana
  • Delivery Charge
  • 313

I went to American freight knowing all the bad reviews that they had I'm in Parma Ohio and I had an excellent experience the, saleswoman that I had she was new and was so helpful and friendly one of their sales people is kind a rude but I didn't get him thank goodness bought a sectional and a bed the only complaint I do have is they couldn't get part of the sectional in my apartment so they had... Read more

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  • Aug 16
  • Furniture and Decor
  • Lehigh Acres, Florida
  • Furniture Purchase Experience
  • 218

Everything was going great in the beginning. I first was going to get a futon on lay_a-way- but I was given a twin bed. Since I am 71 years old and live in leihigh acres- I watch all my pennies. I canceled the futon and was tales into a nice lamp and said I could have one in 2 weeks - it was ordered. It was on lay- away also. No phone call no nothing- I came down to find out why I had not heard... Read more

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  • Aug 03
  • Furniture and Decor
  • Stuart, Florida
  • False Breeder Accusation
  • 380

I purchased two Simmons recliners and a couch/love seat at the store BEFORE reading reviews re Am Freight. I was startled at the many negative experiences customers had. People complained about canceling orders before delivery and issues with the products. I went to the store to CANCEL part of my order to see what would happen. There was no problem or argument from the staff of Alex, Peter and... Read more

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  • Aug 02
  • Furniture and Decor
  • Memphis, Tennessee
  • Furniture Delivery
  • 265

I purchased a bedroom suite on 6-19-14 in Memphis, TN. I was told it was not in stock, but was already on order and should be here in 2, maximum 3 weeks. I paid in full. After 3 weeks I called the store and was told it had not arrived yet. After the 4th week I called the store and was told it was on back order. After the 5th week I called the store and they said they expected it any day. I... Read more

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  • Aug 01
  • Furniture and Decor
  • Sectional Warranty
  • 2
  • 2
  • 201

Bought sectional from American freight in November bought the warranty because the guy said if anything happens to it they will replace it NOT TRUE filed a claim in June of this year haven't heard from them since and just called to resubmit my claim when I told them the damage they said it was excessive damage and they wouldn't cover it I paid 100 for Warranty that doesn't exist it's a cheap... Read more

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  • Jul 30
  • Furniture and Decor
  • Grand Rapids, Michigan
  • Bedroom Furniture
  • 214

Grand Rapids, MI location. I ordered a queen-size bedroom package. It was supposed to be delivered 3 days after purchase. After many phone calls, I finally received it 6 days after purchase. The nightstand was missing. When I called, I was told it was on back-order, and that I should look at my receipt more carefully because it was documented there. First of all, it's not written on the receipt... Read more

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