American Freight Furniture Complaints and Reviews

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American Freight Furniture
Main address: 680 Sunbury Rd 43015-9555 Delaware OH
(740) 363-2222, (740) 363-8127,
  • 79+4 mobile complaints
  • $20.6K claimed losses
  • $248 average
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They're lettin a criminal deliver their furniture smh. I went in to purchase furniture until I bumped into the delivery crew whom I know only because of a criminal history. That's not good business. Add comment

My name is Johnelle Baiely.I am new down in FL. Area. Went America freight. Spend thousand for dollars. My chair has been broken for a less three weeks I brought the proect plan on my chair I can 't get home look at get. Feel that we should take their chairs give my money. I am high yup set about. Will not shop their anymore. Add comment


  • 2 days ago
  • Furniture and Decor
  • Germantown, Maryland
  • Leather Sectional
  • 23

WORST service ever. I bought a leather sectional in July, paid in full. Still waiting on it. Was never told it was not in the actual store. Every time I call, I am told a different date. They keep pushing it out. I am frustrated and ticked off to no end. I explained if the sectional was not here on the 1st, I will be in for a full refund and the guy told me he couldn't give me a refund. I WILL... Read more

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  • Sep 15
  • Furniture and Decor
  • Furniture Warranty
  • 91

I bought a kitchen table and six matching chairs. One chair leg broke in half in less than two months. I called the store where I bought the table... and they informed me that I didn't buy the warranty (which was an extra $100. for a $400. table). I don't care how much money you can save... NEVER BUY FURNITURE FROM THIS PLACE. If it breaks or is defective... too bad... they will do nothing to... Read more

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  • Sep 12
  • Furniture and Decor
  • Brandon, Florida
  • Positive Experience
  • 180

I have purchased furniture from american freight in palmetto florida twice, each time i went there the salespeople never tried to sell me on something i didnt need and gave me my space. Also i was always happy with my purchases. What people need to realize is that your not buying extremely high quality and expensive things. Your spending 300 bucks or whatever on a couch or a bed set, why are you... Read more

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  • Sep 12
  • Furniture and Decor
  • Madison, Wisconsin
  • Broken Furniture
  • 68

I bought a couch and loveseat set. The couch broke shortly after a year. I now have a broken couch with a 10 year fabric stain warranty that is useless! They denied two claims I sent in, one for the cushions and one for the frame. I was told I had a five year warranty on the couch and was still denied. It's cheap and you get what you pay for. The customer service is awful! They would... Read more

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  • Sep 05
  • Furniture and Decor
  • Bad Customer Service
  • 1
  • 1
  • 248

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and disregard. This story starts a few months back when my wife and I received a solicitation call from American Freight offering us to come back and complete our bedroom set, in which we had purchased from them almost a year before, for the same discount price for which we... Read more

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  • Aug 22
  • Transportation and Delivery
  • New Chicago, Indiana
  • Delivery Charge
  • 363

I went to American freight knowing all the bad reviews that they had I'm in Parma Ohio and I had an excellent experience the, saleswoman that I had she was new and was so helpful and friendly one of their sales people is kind a rude but I didn't get him thank goodness bought a sectional and a bed the only complaint I do have is they couldn't get part of the sectional in my apartment so they had... Read more

Was this review helpful? 4 2


  • Aug 16
  • Furniture and Decor
  • Lehigh Acres, Florida
  • Furniture Purchase Experience
  • 256

Everything was going great in the beginning. I first was going to get a futon on lay_a-way- but I was given a twin bed. Since I am 71 years old and live in leihigh acres- I watch all my pennies. I canceled the futon and was tales into a nice lamp and said I could have one in 2 weeks - it was ordered. It was on lay- away also. No phone call no nothing- I came down to find out why I had not heard... Read more

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  • Aug 03
  • Furniture and Decor
  • Stuart, Florida
  • False Breeder Accusation
  • 415

I purchased two Simmons recliners and a couch/love seat at the store BEFORE reading reviews re Am Freight. I was startled at the many negative experiences customers had. People complained about canceling orders before delivery and issues with the products. I went to the store to CANCEL part of my order to see what would happen. There was no problem or argument from the staff of Alex, Peter and... Read more

Was this review helpful? 3 0
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