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  • Customers like
    • Variety of funriture choice 2
    • Delivery driver which is sad 2
    • Tommy lee the assistant 1
  • Customers don't like
    • Customer service 5
    • Being cheated out of my money 4
    • Tv commercials 4

I agree. Loud commercials like American Freight is a deal killer. No way would I do business with them because of their *** commercials and I called and told them so. Wish others would do the same. They aren't worried about how much they annoy you as long as they get your attention Add comment

Awful customer service... Won't give me my obey back and I have no furniture in my possession....what a scam... Don't give them any business Add comment

We bought a new sofa set and after Three months, the seams were coming apart. I called and sent several pictures as they requested, but no one ever contacted us after calling several times!! We just wanted to get cushion covers exchanged. Not one person responded. We would never buy again from that store. Read more

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Heed my warning : You are better off flushing your money down the toilet than buying anything from these ( SSBD ) NEVER in my life have I ever seen anything more corrupt than these people. I bought a Love Seat and Sofa , and the sofa had a broken wooden frame and when I called them they said to come in and we'll talk about it (WTF) In regards to their Guardian Protection Plan , plan on being on... Read more

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I stopped with a friend when looking for a bed at location on west 12th st in Erie Pa and looked at some beds with a man Jared andleft a$5 deposit on, a lamp. severalmonths leatr I am getting mail sent to an address from 5 yrs ago, and I had not ev en given my name, which can not be discerned from my signature Jared asked me to sign a posit note for the deposit. Somehow they were able to get my... Read more

Was this review helpful? 0 3

American Frieght is very rude and show poor customer service, Mr. Aunuai Bonny is the person with whom i spoke with back in November 17,2015 which is when my chaise chair broke at NO time did anyone not even when i bought the secutional tell me that i had to get the chaise chair to their shop or pay for a delivery charge to get my chair fixed it was only after i started asking for my money back... Read more

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I put a sectional, ottoman, and mattress set on layaway. I was told i had 2 years to pay it off. After a year or so i went into the store only to find out my sectional was discontined and my mattress was not in stock. I guess we have different views on what layaway is. I was never informed about my items not being available but they had no problems accepting my payments. I had enough paid into my... Read more

Was this review helpful? 1 1

Purchased a sofa set on 12/28/2015 and received it via delivery the following day 12/29/2015. While my delivery was painless all that follows was and still is a total mess. When we received the couch we did a full inspection (pictures and all), the color seemed off from the one in the store, but close enough not to make a big deal over. The stain coat (Guardian) we added is on it, I'm happy.... Read more

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Ordered a recliner on Dec 10. I didn't know they had to order it. They said it would be here on Dec 17. Have called since, they have no idea when it will be here! I mean no explanation! They have certainly use my money to bring up their bottom line. It was supposed to be a Christmas present ha! I don't how I'm going to get my money back. Does any one know? Now they want 89 words! I have a... Read more

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Dropped big money on a FIRM mattress. They loaded a different mattress in my truck. Got home unloaded it and set it up. When I went to bed, I sunk into the so-called FIRM mattress. It was not firm, but rather super soft! Couldn't sleep since I felt like I was in a hole! Took it back the next day and told them they gave the wrong one. They denied their screwup and wouldn't make good. NEVER,... Read more

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