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1.6 Based on 112 reviews
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  • Customers like
    • Idea of a warranty 3
    • Delivery driver which is sad 2
    • Variety of funriture choice 2
  • Customers don't like
    • Tv commercials 5
    • Customer service 5
    • Will not shop there again 4

Purchased a sectional with an extended warranty in 2013 because I was told by the sales people that the warranty covered everything even pet damage as we have 1 dog. So BMayed sent me to guardian because he said I was out of warranty. Then guardian told me nothing was covered with them because some damage was pet damage, some was framework and they don't replace cushions that sag. This is the exact opposite of what I was told when I purchased... Read more

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Bought a queen size mattress and box springs ( memory foam.) No problem with that but the metal bed frame had bent and collapsed in the middle. My son is 6'2 175lb, so its not as if too much weight was on it. Just a bummer thats not under warranty. Other thanthan this issue, never had a problem with this company. Add comment

Bought bedroom set, went to pickup, 25 min to find my bedroom set, only to see that nightstand damaged. Told me one week they have another. Called not in, 2 weeks more, called manager tells us oh no that truck comes in 2 more weeks. Stopped in, promised to have in one more week. 6 weeks now!!! They send someone to another store 3 hrs away to get one, guess what, drive 1 hr to get and big chunk missing on corner, AGAIN!!!. CHECK THIS STUFF... Read more

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I purchased a warranty with my furniture. I now have several small issues & can't contact anyone to help. Add comment

Your commercial is extremely irritating. No one likes to hear someone shout. Would not buy anything from your store. Everytime your commercial comes on TV, I change the station or mute it. I have complained before about this insane commercial and you are still shouting. What more can I say but please change your commercial for the sake of mine and many others ears. You might get more customers if you would find a more creative way of... Read more

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Tv commercials are EXTREMELY DISGUSTING! Mute tv whenever it comes on or simply change channel! Add comment

I bought my furniture at a store in orlando Florida and the people there where soooo rude. On top of that i got the wrong things and when i called to return it they had told me over the phone that i can return it and they would have to charge me for the pick up delivery. I finally had someone to take the furniture back and when i get there they told me they could give me my money back. The lady gave me attitude!!! Neverrrrr everrrrr going to buy... Read more

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I hate american freight in thw worse way possible..i purchased furniture from them and in space if days they were falling screws werent in my chairs..i bought a nice sectional from them( so i thought).. It fell apart after 30 days they told me that i can get a storw credit i just need to wait on the approval..months passed still was waiting..finilly after 3 months it was approved..i went to the store and got a replacement since i cant... Read more

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On march 10 we purchased 3500 dollars of merchandise from American Frieght in Goodletsville Tn. My living room suite I purchased was discontinued and a totally different one delivered after much confusion and mishap deliveries of only one piece that was right of the new living room suite was deliveted we finally have thst straightened out however it is going into 2 months I have been waiting on lamps that had to be ordered which are still not... Read more

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False advertising. They never have what the commercial advertises. Maybe they had one when they made the commercial. And if you question the ad they say this I'd what we have left, and walk away. Cincinnati, oh on 747. Add comment

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