158 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

This experience buying and receiving furniture from American Freight in Fort Myers, FL store number 57 has been a complete nightmare! There is no customer service attitude, and the employees including the managers are not willing to help fix the problems.

As a paying customer, the manager who helped me did not inform me of the extra $80 charge to build everything and put it all together. Now, as the delivery "boys" who clearly had no clue what they were doing, assembled everything wrong and damaged my furniture! Plus there were missing items which were needed to assemble the furniture pieces. I informed the store and received no help to rectify this matter.

I called the general manager, Ein Okeith several times and only spoke to him once and then he told the store to call me back after he said he was when I wanted to speak to him directly to fix the mess they created.

After being told they would swap everything that was damaged upon the next day I call back to see what time it would be delivered and the store manager knew nothing about the situation! I wanted to just get all my money back and have them take all the *** furniture out of my place but there was a non refundable policy and all sales were final!

Reason of review: Poor customer service.

Location: North Fort Myers, Florida

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Freight Furniture Reviews

  1. 304 reviews
  2. 125 reviews
  3. 59 reviews
  4. 18 reviews
  5. 30 reviews
American Freight Furniture reviews