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1.7 Based on 141 reviews
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  • Customers like
    • Idea of a warranty 3
    • Price 2
    • Variety of funriture choice 2
  • Customers don't like
    • Customer service 8
    • Tv commercials 5
    • Will not shop there again 5

They are a rip off and scam artist who play nice to get your money. And they are real slick because they have a no refund policy. Only a real scam artist would have such policy of this nature. I'm telling everyone I know to pass the word about this scam of a business. And I pray they close for good really soon!

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Terrible experience at the Nashville store off of Owen drive. Associates were very friendly and helpful but made a minor mistake with my order. Managers response was I should have checked my stuff. I don't mind a mistake but I do mind terrible customer service. And this is coming from someone who has been in management. Wish I could say I would shop here again, but if the management is this way probably won't. Remember y'all check your stuff and... Read more

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Quick to take your money and after that you're treated like ***..... Justice told me my mirrors were in and once I got in they were suddenly damaged on the truck... She stared me down rudely while I tried to express my issue. Very rude and unprofessional. I tried to contact mike and he was no help either. I was lied to twice.... Baton Rouge location

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I think that all the stores are the same. They pull the "Bait and Switch" tactics to get you in the store, and then the stuff that is on sale is total junk. I fell for you, I would have tried to go somewhere else first. I got a better Dinette, and bed at Big Lots than what this place carries. I am looking for furniture again, and am thinking about going to Lazyboy.. or Sofa Mart.. I have also bought a few things from Wayfair which have been... Read more

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Still not received any refund after 2 months of filling a complaint..whenever I call norcross center, the only thing I hear that Manager didn't come to office..what a unprofessional manager that didn't show up even for a single day in 2 months..what a big liars these american fright guys are...guys save your money and don't buy anything from them..they are big scammers..I will be starting a campaign where I will stop my friends in buying... Read more

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The General Manager Tom at 7859 Hwy. 64 in Bartlett has no sense of customer service. We where trying to ask him questions about the return policies after spending $652.00 with this company. Tom has a very smart mouth and all he could say was, and I quote (what do you want me to do I just work here)! Really, maybe you should hire people with some customer service experience. Im here right now people are really complaining about this store, not... Read more

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I'm writing this review because I have friends who received poor service from American Freight. I'm telling everyone I know and anyone standing next to them, never use American Freight! They lie, they cheat, they steal your money! And they have the audacity to call themselves American anything...shameful!

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Damaged my door frames and then asked me to sign a waver. Got all my furniture in boxes and I cant put it together myself. The told me they dont offer assembly but if I brought it back, they would charge me to do it, as if the $1000 plus delivery wasnt enough... No place does it say 'assembly required' Tv or purchase receipts... My advice, always use a card. Theyll get your money back. Jay Chase Lansing Michigan Read more

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