American Freight Furniture - American Freight is ***, buyer beware!
In 2013 we purchased a sofa, love seat, dining room table and 6 chairs from #American Freight in Orlando FL.We purchased the 5 year warranty and were told it covered all types of damage.
LIE! In the store the chairs were wobbly. The salesman said their floors were not level. LIE!
We've had to tighten our chairs frequently and our floors are level! The springs are showing and the wood broke through the chair backs. The "leather" on the sofa has flaked off and the frame broke through the back and put a large hold in the wall. The frame on the back of the love seat is broken.
The wood isn't screwed or nailed into the cross frame, it just lays against it. We called the warranty company, answered many questions and after 15 or 20 minutes were told all the warranty covers is stains!!!! Really??? We called "Kevin" at American Freight to inquire further.
We were "disconnected".
We called back and he said he would get back to us.Still waiting...Do NOT buy from this company who deceives its customers and does not honor the warranty it sells.
More Review Details
|Style and Design|
|Value for money|
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
What I liked
- Variety of funriture choice
What I disliked
- Customer service
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "First of all this is the wrong bed they delivered and it has broken, while im waiting for my correct bed to be delivered. It is causing my back to..."
- "Last sunday they delivered sofa n love seat to my address in ofallon. Today I found 5 open staple pin at my carpet. I have a 10 months old..."
- "We have had Jeromes service person to our house three times to look at our sectional because the vinyl fabric started wearing through in the first three months. Each time,..."
- "Kanes motto is "Quality so good, it's guaranteed for life". Bought a three person reclining sofa, with bonded leather. A year later we purchased a power recliner, leather like...."
- "I have purchased 2 king sheet sets, a kind bedding set, a leather wallet, an 8 gig iPod Touch, and a Swarovski grab bag from this company last month. The..."
- "LG High Efficiency Washer Orig cost $1099 – I got at discount then - LG wants to pay me $400 and take my washer because they dismantled and trashed my..."
- "I ordered something on ali express and made payment through my debit card. Amount got debited from my account. but i cancelled order before verification. although payment has been made..."
- "I recently bought 2 numbers for overseas. The service was terrible. About 50% of the time I was getting either one-way connection (the other party was hearing me, but I..."
- "Purchased a 6.5 ft Aspen Silver Fir Tree with Candlelight bulbs, received a tree with clear LED and one strand of Candlelight. See picture, Yellow Candlelight bulbs on bottom, clear..."