American Freight Furniture - Awful customer service experience
Burnsville, Minnesota. The first time I walked in the store found what I wanted but waited 30 minutes for someone to help me before I left.
Decided to go back and ordered a couch March 8th to be delivered within 10 days. After two weeks called and got a very vague answer about when it would be available. A week later went into the store again to ask about the status at which time I was informed there had been a fire at the warehouse so not sure when it would be available. After being angry about not being notified I ordered a different couch which was set to be delivered on March 26, no couch so I called back.
Was set to be delivered again on March 27 between 3 and 6. No couch, no call. On March 28th called back, got transferred around and disconnected. I went back into the store that day and just said give me my money back which they did but will take 5 days to post back to my account.
A rediculous experience and will never shop there again! Save yourself the time and frustration and go somewhere else!!
Reason of review: Poor customer service.
American Freight Furniture Cons: Customer service.
Location: 3200 Highway 13 West, Burnsville, MN 55337, USA
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