Contact American Freight Furniture Customer Service
American Freight Furniture Phone Numbers and Emails
Toll-Free Number:
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(866) 884-6178
Customer Service:
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(844) 294-5208Installs Inc.
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(847) 954-0125Pilot Freight Delivery Questions
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(844) 989-1499Reporting of Violations
American Freight Furniture Emails:
How to Contact American Freight Furniture Customer Service?
Most Popular Number:
| Total calls: 2 055 | Issues resolved: 31 | Last call: May 13, 2025 |
American Freight Furniture Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Freight Furniture Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Freight Furniture is 8668846178. 86% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as American Freight Furniture may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Freight Furniture Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Freight Furniture is 8668846178. 86% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as American Freight Furniture may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.
People call American Freight Furniture mainly because of product/ service, shipping and delivery.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact American Freight Furniture is customerservice@americanfreight.us. 62% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
American Freight Furniture Website:
American Freight Furniture Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 10:00am - 8:00pm
Saturday: 10:00am - 7:00pm
Sunday: 12:00am - 5:00pm
American Freight Furniture Customer Service Reviews
Im still waiting for my property that was paid for I was giving the wrong piece I paid for a u haul on my own to and from store now Im being told I need to get another vehicle to get the correct price which wasnt my mistake. They offered no compensation no sense of urgency no form of sympathy.
I will never ever in my life recommend or shop here again and I will for sure blast on social media with the following I have Im sure it will be out there. The nonchalant behavior is very demeaning.
I now have to find my own ride again after spending all the money to get my furniture on Sunday!!! This isnt ok.
I bought a couch, love seat, and recliner set from American Freight in Battle Creek, Michigan for $2500. The first love seat was damaged to the point where it wouldn't recline and the stitching was coming apart.
They refused to come get it and made me pay someone to have it hauled back and unload it myself. The replacement couch also was damaged near the stitching.
I am really unimpressed and won't be giving them any more of my business. I suggest you don't either due to their very poor customer service.
How Good is American Freight Furniture's Customer Service?
Summary of American Freight Furniture Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Freight Furniture?
Product/ Service Question:
- “Chair broken”
- “Warranty claim”
- “Warranty”
Payments and Charges Question:
- “Double charged instead of getting refund”
- “I have store credit requesting a refund”
- “My remaining bill it it's pd”
Shipping and Delivery Question:
- “You new location”
- “Order not recieved”
- “Did not get my return back”
Request for Information Question:
- “Check my warranty”
- “About my money”
- “About my laway that I was fail to be notified about”
Refund Question:
- “Refund”
- “Money back from layaway at closed warehouse”
- “Waiting for refund”
Staff Question:
- “Service request”
- “Unsatisfied with purchase and service”
- Customer service
Account Question:
- “Link and login information to access W2 after bankruptcy is not working”
- “Account”
- “Ask if I can add to my account”
Employment Question:
- “W2”
- “Pay off a loan”
- “W2 former empolyee”
Return/ Replace Question:
- “I need an replacement furniture set”
- “Furniture got replaced in Feb 2024 and deep sagging”
- “Mislabeled appliance, need to return”
Website/ Application Question:
- “Apply application”
- “Not able to install”
- “Wanted a bedroom set I saw on the website but was told I could not get it”
Activation/ Cancellation Question:
- “Cancel warranty on refrigerator”
- “Cancellation”
- “Cancel”
Cards Question:
- “Update card information”
- “For my credit card”
- “Using my card without my authorization”
Other Question:
- “My stacker LG washer and dryer”
- “See what's left to pay on my furniture”
- “File a claim”
Compare American Freight Furniture Customer Service To
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