American Freight Furniture Phone Numbers and Emails

Toll-Free Number:

  • (866) 884-6178

Customer Service:

  • (847) 954-0125
    Delivery department
  • (844) 294-5208
    Installs Inc.
  • (877) 927-7957
    Order Issues
  • (740) 363-2222
  • (866) 751-8337

Accounting/ Billing:

  • (855) 721-1188
    American First Finance

Investors/Franchasing:

  • (772) 985-2534

American Freight Furniture Emails:

Customer Service
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American Freight Furniture Contact Information

American Freight Furniture Website:

American Freight Furniture Help Center:

Corporate Office Address:

American Freight Inc.
680 Sunbury Rd.
Delaware, Ohio 43015
United States

Other Info (opening hours):

Hours:

Monday - Friday: 10:00AM-8:00PM

Saturday: 10:00AM-7:00PM

Sunday: 12:00AM-5:00PM

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American Freight Furniture Rating Based on 508 Reviews

Rating details

1.8
more details
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of American Freight Furniture Customer Service Calls

2K TOTAL
CALLS
02:16 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Freight Furniture Customer Service?

Shipping and Delivery Question:

  • “Have not received my merchandise”
  • “Furniture still hasn’t arrived and someone saying they wont take old furniture”
  • “Package shipment”

Payments and Charges Question:

  • “Payment mixup”
  • “Make a payment”
  • “Billing”

Request for Information Question:

  • “Need to know my balance on funiture”
  • “Information request”
  • “I'm calling because I was approved for $1,000. But I wanted to find out if I can get that hire because I want to buy the washer and dryer set. And the closest one to me from Waco is in Grapevine Texas”

Product/ Service Question:

  • “Defective furnitire”
  • “Damaged furniture”
  • “Damaged product”

Refund Question:

  • “Refund”
  • “Your company is charging the wrong amount of sales tax for Hillsboro County and I want a refund”
  • “Refund/customer service”

Staff Question:

  • “Service plan claim”
  • “Maintenance Service needed”
  • “Unprofessional service and damage product”

Account Question:

  • “Balance”
  • “Account”
  • “They took money out of my account that I do not have furniture”

Employment Question:

  • “Total payoff plus are not able to delivery onday she said.”
  • “To payoff balance”
  • “Need my w2”

Return/ Replace Question:

  • “Warrenty exchange”
  • “Change account information”
  • “Money return”

Website/ Application Question:

  • “Apply application”
  • “I was make a order online the screen shows to call.the customer service to finish”
  • “Application process”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancelation”
  • “Terminate contract”

Cards Question:

  • “Using my card without my authorization”

Other Question:

  • “I went to American freight today and a sofa I saw on line was not available i really love it. i want to lnow if the store cdn order it for me. i went to the warehouse on Gore ST. in N. Charleston, SC”
  • “Gave me the wrong table”
  • “I need a new bed leg”

About

American Freight Furniture Delivery Policy
To read more: https://shop.americanfreight.com/free-layaway-same-day-delivery/
American Freight Furniture Terms of Service
To read more: https://www.americanfreight.com/terms-conditions/
American Freight Furniture Privacy Policy
JavaScript seems to be disabled in The Customer's browser. The Client must have JavaScript enabled in The Customer's browser to utilize the functionality of this website. FREE to apply. Please read the following policy to understand how The Customer's personal information will be treated as The User make full use of Company's many features. American Freight collects personally identifying information as a means to help improve the products and services it offers as well as the content offered on its web sites. American Freight does not collect any personally identifiable information about The User except for the information that The Client provide to www.americanfreight.com in order to establish The Customer's account, including name, billing address, credit card number and credit card expiration date. The Company receive, store and use this information to help Website communicate with The Customer respond to The Client's requests and improve the content and services that American Freight has available.
To read more: https://www.americanfreight.com/privacy-statement/
American Freight Furniture FAQ
To locate The Client's closest American Freight store, use Company's store finder where The User can use The Customer's current location, search by zip code, state or city. In-stock items can be delivered the same day as they are purchased. Each American Freight store has a list of recommended delivery drivers. All delivery subcontractors are trained with American Freight Furniture's' experienced American Freight warehouse and management teams to provide the best experience for Company's customers. Furthermore, every member of subcontracted delivery teams are background checked and approved to ensure peace of mind to American Freight Furniture's' customers with their delivery experiences. Delivery is a subcontracted option chosen at The Customer's time of purchase. The cost varies by delivery team. The User can take The Client's furniture home today with low, easy payments. American Freight Furniture's' mattresses and box springs can be bought individually or sold in sets.
To read more: http://support.americanfreight.com/frequently-asked-questions/
Top American Freight Furniture Services

Customer Care, Manager, Shipping Service

Top American Freight Furniture Products

Furniture Set, Sofa, Commercial

American Freight Furniture Pros and Cons

Pros: Price, Sales people, Prices, Great prices, Nice sales floor

Cons: Poor customer service, Salespeople not making up for their poor service and errors, Will not shop there again, Delivery promise, Customer service awfullll

Summary

American Freight Furniture sells furniture and mattress through its 55 furniture distribution centers all over the United States. American Freight Furniture offers its customers brand name furniture including famous manufacturers like: Associated Bedding, Astoria, Beautyrest, Corinthian, Dr. Marvin's Sleep Products, Franklin, Idea Italia, Millcraft, Motion, Simmons, Serta, Stewart Hamilton, Worthington House. It sells wide assortment of fine furniture from beds to couches and loveseats, from mattresses to night stands, from coffee tables to wardrobes for bedrooms, living rooms, dining rooms at modest prices. American Freight Furniture uses small warehouses and inexpensive showrooms while selling furniture to save customers expenses on markups.

American Freight Furniture reviews and complaints

American Freight Furniture is ranked 360 out of 1649 in Furniture and Decor category

Area Served

USA

Payment Methods

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