I did a finance agreement for a bed, bed frame and recliner. They assured me when I went it they could deliver on base as I am in base housing.
They could not, they eventually found a driver that could and when they came to my surprise everything was in boxes. I was not made aware of that I would have to build it, or I would have steered away from the extremely large complicated bed frame I choose. Then after agreeing to come build the frame and replace the recliner that does not recline or turn, they didn’t show 4 days in a row. Finally we decided to just try and do it ourselves since me and my 3 month old daughter were on a mattress on the floor, there wasn’t enough hardware.
Had to haggle just to get the right amount from the store.
I still have a broken recliner I am paying for. At this rate I will never do service again with American frieght and will recommend others to choose another company as well
Product or Service Mentioned: American Freight Furniture Customer Care.
Reason of review: Poor customer service.