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1.7

I bought my sectional couch three years ago. When I purchased the couch, i was persuaded into purchasing a "full replacment warrenty".

Told that 1 time, within 5 years, i could have my couch replaced due to demaged, or stains. The claim had to be made within 30 days of the damage occuring. So i call American Frieght, have this information varified three years after purchase. Told the man i talked to that the legs on one side broke.

He gives me "gaurds" number,where the warrenty is through. Gaurd tells me this is not covered and is a manufacturers problem. Also that the rip NEAR the seam is not covered as well. The rip is covered in my "terms" as well as stains or any accidental damage.

They denied my claim, and told me to call the store back. I call store, pissed off, and they tell me that yes it us covered. The actual manager calls me back the next day. She was extremely rude, telling me opposite of what Gaurd was telling me.

Tells me they have replacement legs, i try to tell her the whole plywood peice came off, not just the leg. Tells me its not her problem more than a year after purchase and hangs up on me. I will never purchase anything from this company again.

Almost $900 wasted on a junk couch that was poorly made. Id rather go through a second hand store at this point.

Reason of review: Not as described/ advertised.

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Guest

I just hate the loud ads

Guest

I'm still waiting for someone from American Freight to return my call regarding my $480. I never let anyone take from me I work too hard for my money; customer service is a joke and I will contact legal.

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