Purchased mattress set in February 2014, box spring sounds as if there is a broken board or other fixture inside causing a squeak. Called for a replacement box spring and was told to take the backing off of the box spring and take a picture of it.
So you want me to rip the box spring apart so that you can accuse me of tearing it up? I don't think so. I Have purchased a number of furniture items from American Freight over the years, and this will indeed be my LAST!!!! They will not get another dime from me.
Customer service has taken a nose dive in the last couple of years with new management at this location. Annoyed and not giving up!
Product or Service Mentioned: American Freight Furniture Furniture Set.
Reason of review: Damaged or defective.
Monetary Loss: $84.
Preferred solution: replacement.