American Freight Furniture Reviews and Complaints | americanfreight.com @ Pissed Consumer

New Reviewer

Feb 22, 2021 Ana R Ybv

Took my money

1.5

Explore video interviews

Worse experiences ever my refrigerator died on me yesterday on a Sunday I need it to buy one ASAP and of course I didn't have the money on hand, so I went there to purchase one price was $954.00 first they hand me a paper that for $50.00 I can take it home today (and they charge $100.00 to deliver, but it takes 2 weeks, so it's not really today I had to find a way to take it home myself). They also offer their warranty for 5 years for over $300.00 so no, thank you of course I didn't get it. The lady advised me to sign up the product on the manufacture which I did and their warranty is $158 for 5 years too. I made the mistake of applying to their finance. The lady did explain to pay it off in 100 days otherwise the interest rate will go up (162.77%) and they will charge fees. I told her yes no problem I would pay it off maybe in 2 months. So here I am believing a lie and stressed about it. My total with tax was $1027.94, and they took the $50 out of my checking account, so I was supposed to finance $977.94 I was like ok I got this in maybe two months I will pay it off. So I chat with them today to find out their mailing address to set up the first payment this Friday. And to my surprise my total now was $1076.94, and I asked her why if yesterday on my receipt was $1027.94, and they deducted the $50.00 out of my account, and she said it was $977.94 plus $99 for paying it earlier. I was so mad I had to put it on another credit card, and they screw me $100.00 on top of the price of the refrigerator. I just want you guys to be careful with them, they will take your money as they do not care and that interest rate is outrageous. Prices on items are good but if you ever go there just pay cash.

User's recommendation: DO NOT APPLY TO THEIR FINANCING.

View full review

3 comments

Feb 25, 2022 Irene M Jer #2138137

They are a scam I hope there business disappears off this planet , these people did the same thing to me but worse I was never told of the 169% and was told to pay over 6 thousand for my beat down refrigerator that was marked at $1100 on the floor display....I yelled at both AFF and the finance company and got it down to 2,000 but in reality I payed well over $3100 for a dinged up Refrigerator.....scammers !!!! Thevies !!!

2 0

View more comments (2)

Featured

#2430681

Pros

Price of product

Cons

Bad finance system

Loss

$100

Preferred solution

refund the extra money you took

Most helpful review

New Reviewer

Apr 27, 2012 obwan

Loud commerical is annoying!!!!

I would not do business with a company who yells at you in their commerical. I am just writing to say I hate the commerical. Its loud and annoying and I hit the mute button whenever I am watching TV and it comes on. It is right up there with the Allgood Home...

View full review

57 comments

Feb 13, 2020 PissedConsumer1825123 #1825123

I agree. Listening to that guy yelling about sofas and such is like sharp nails being dragged along a chalkboard.

0 0

View more comments

#315046

Location

Cincinnati, Ohio

Aug 02, 2022 PissedConsumer3817982 of Mount Laurel, NJ

Didn't get any help on my warranty

1.0

I'm basically paying for insurance that I can't use it when it's needed my house caught on fire so I really need a stove

View full review

#3817982

Location

Mount Laurel, New Jersey

Jul 30, 2022 PissedConsumer3809053 of Denver, CO

Do t waste your money

1.0

I bought a new stackable washer and dryer for $1600 at the Nashville location and the washer doesnt work. They will not refund me or replace it.

User's recommendation: Don’t waste your money.

View full review

#3809053

Location

Denver, Colorado

Jul 05, 2022 PissedConsumer3734907 of Richardson, TX

RIP off

1.0

They hook you up with crooks that charge the highest interest. Customer service is terrible. Will hire an attorney over this.

User's recommendation: Do not shop there.

View full review

#3734907

Location

Richardson, Texas

New Reviewer

Jun 01, 2022 Trevor T Hor

Paycheck I'm owed

1.0

Supposed to got paid last week on green dot bank account but apparently I closed my bank account been trying to get a hold t payroll department but they don't answer at all left message no call back I'm very upset. Talked to store manager Richard he's not saying anything

User's recommendation: Not a good company.

View full review

#3629447

Location

Fort Worth, Texas

Cons

Managers dont communicate well
Being cheated out of your money

Preferred solution

My pay check for Last week

New Reviewer

Apr 05, 2022 heather c Ksh

Recently purchased refirgerator 03/25/2022

3.2

i have purchased right many things through you guys but i am finding that the quality of the product is really goin g down hill, I am not much on complaining but when i pay thousands of dollars for merchandise I kind of expect a little better than what I am receiving....

View full review

#3463219

Location

Salem, Virginia

Product

Frigidaire Refrigerator

Pros

Joe was so much help
He showed he truly cared about his customers

Preferred solution

Let the company propose a solution

New Reviewer

Mar 25, 2022 Andrea B Ajd

Delivery service

1.3

My mom ordered recliner set online at Lexington, Kentucky location , and expected delivery guys will bring them the next day but she had to wait for 3 days . The delivery team came in few days ago and was really unprofessional , didnt want to help her set it up...

View full review

#3434337

Location

Lexington-Fayette, Kentucky

Preferred solution

Let the company propose a solution

New Reviewer

Mar 12, 2022 Clarissa B Goa

Faulty freezers

Please spare yourself the trouble of replacing the initially faulty freezer because that just adds to the mess of your spoiled products that you were trying to save in the first place. I now have a smelly garage with all the mess associated with unboxing a big item. And American Freight staff have not been trained in dealing with these matters and have zero communication with each other.

User's recommendation: Better to wait for reputable delivery than buy from this store.

View full review

#3401046

Location

Azusa, California

Loss

$1000

Preferred solution

Pay for the cost of the spoiled products.

New Reviewer

Feb 25, 2022 Irene M Jer

HORRIBLE CUSTOMER SERVICE. This place is a total scam ! Don't fall victim to this place.

1.0

I purchased a refrigerator from AFF and it was a floor display with a huge ding on the front was marked down to $1,100 and was given a 5 year warranty ....these people are total scammers down to the sales people product is horrible and finance company is disgusting....they failed to mention they charge at 169% ILLEGAL ....so I ended up paying well over 3 thousand dollars for a *** refrigerator. Please run away from this business do not fall victim to there HORRIBLE SERVICE AND SCAM !!!!!!

User's recommendation: Please Don't fall victim to this horrible business AFF !!!

View full review

#3366125

Location

Garden Grove, California

Loss

$2000

Preferred solution

Give me my money back , I clearly over paid by thousands!!!!

Companies Similar to American Freight Furniture

New Reviewer

Feb 12, 2022 Charlesetta N

They took money out of my account that I do not have furniture

1.0

When I called the issue was not resolved over the phone then they kept redirecting my call to four different numbers as well as people that was no help they did not know what was going on with my account

User's recommendation: Make sure that your account is completely closed over the phone and in person at the store.

View full review

#3334947

Location

Shawnee, Oklahoma

Pros

Good salesmen

Cons

Poor customer service

Loss

$111

Preferred solution

Full refund

New Reviewer

Feb 10, 2022 Dennis F Gjj

Poor Customer Service and Charging for Goods not received

1.3

I recently ordered a dishwasher on-line from this company. I received an e-mail confirming my order and timing of delivery. Several hours later I received an e-mail detailing the product ordered was no longer available and I should contact customer service for a...

View full review

#3331098

Cons

Poor customer service and charging for goods not delivered

Loss

$636

Preferred solution

Full refund

Jan 23, 2022 PissedConsumer3282277 of Saint Paul, MN

I purchased this chair in Roseville MN

2.0

My chair is damaged after five months. I have been calling customer service back to back and haven't been able to talk to any of them. I'm actually sending my complaint because I do need a refund for my chair. Furthermore, I also have a five years warranty plan on it. If you guys have any questions, you can contact me by email, bcecelia@***.com in case of any other information or questions. Thanks.

View full review

#3282277

Location

Saint Paul, Minnesota

New Reviewer

Jan 18, 2022 Bishop Ijk

Need my w2

Need my W2 form. How do I get my w2 form. I'm homeless at the moment and need my w2 or information on how I can get my copy of my w2.

View full review

#3269011

Location

Fort Lauderdale, Florida

New Reviewer

Jan 18, 2022 Sevanna Cwl

The range I purchased was defective

The parts were mismatch and the range has been leaking around the eyes since purchased. I was told that there was no issues when bought

View full review

1 comment

Feb 17, 2022 Sevanna Cwl #2134716

American freight never contacted me. Will not recommend, nor will I ever purchase from them again!!

0 0

#3267101

Pros

Availability

Cons

Horrible quality
Misrepresentation

Loss

$600

Preferred solution

Let the company propose a solution

New Reviewer

Jan 11, 2022 Ruby S Sxj

The reason I am calling is I was approved for $1,000. But I want to buy the washer and dryer set and it's around $1,300. The closest one to me is in Grapevine Texas that has the washer and dryer sets

Just wanting to know if I can get approved for a higher amount to buy the washer and dryer set. Thank you very much

View full review

#3249468

Location

New Braunfels, Texas

Preferred solution

Wanting to be approved for a higher amount so I may buy the washer and dryer set. Was approved for $1,000

Dec 28, 2021 PissedConsumer3206017 of Kalamazoo, MI

Financing is a scam

I needed furniture asap b/c my couches were so busted up. Every store I went there was a 3-6 month wait due to COVID. Couldnt wait that long because I had an event that I was hosting at my home in a few days. Went to American Freight and they had furniture that could...

View full review

#3206017

Location

Kalamazoo, Michigan

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Style and Design	2/5
Price Affordability	2/5
Location	2/5
Website	2/5
Value for money	2/5

American Freight Furniture Reviews

American Freight Furniture Overview

Rating Details

Contact American Freight Furniture Customer Service

Top American Freight Furniture Reviews

"The manger Mark fixed the problem"

"Didn't get any help on my warranty"