American Freight Furniture Reviews

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1.5
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Worse experiences ever my refrigerator died on me yesterday on a Sunday I need it to buy one ASAP and of course I didn't have the money on hand, so I went there to purchase one price was $954.00 first they hand me a paper that for $50.00 I can take it home today (and...
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Featured
ID
#2430681 Review #2430681 is a subjective opinion of poster.
Pros
  • Price of product
Cons
  • Bad finance system
Loss
$100
Preferred solution
refund the extra money you took
Most helpful review
New Reviewer

I would not do business with a company who yells at you in their commerical. I am just writing to say I hate the commerical. Its loud and annoying and I hit the mute button whenever I am watching TV and it comes on. It is right up there with the Allgood Home...
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57 comments
#1825123

I agree. Listening to that guy yelling about sofas and such is like sharp nails being dragged along a chalkboard.

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ID
#315046 Review #315046 is a subjective opinion of poster.
Location
Cincinnati, Ohio
New Reviewer

No holes drill for legs

3.4
I received the sofa with the chase there were four legs I could not attach myself because there were no holes I try poking with a screw driver And using my portable drill finally I had to call the handyman and pay $50 for him to bring his electric drill and make the holes because they were only impressions of holes he had to drill holes to screw the legs in poorly made quality. The service delivery was OK I wish they would assemble the furniture for the customer.

User's recommendation: You get what you pay for.

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ID
#2699403 Review #2699403 is a subjective opinion of poster.
Loss
$50

Dont do it

1.2
I work there, don't do it ever !! All they care about is financing so theyget kick back don'tdon't do it ever
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ID
#2697080 Review #2697080 is a subjective opinion of poster.
Location
Eastview, Kentucky
New Reviewer

No one is in the store

I have been sitting here waiting for someone to come to the store they have a sign saying be back in thirty minutes but been sitting here for an hour

User's recommendation: No No and No again.

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ID
#2680187 Review #2680187 is a subjective opinion of poster.
Location
Bellevue, Washington

Not satisfied with my service

Purchased bedroom set in february of 2021 went to pick up bedroom and dresser and headboard was missing i asked about it and was told they didnt have it in stock it has been an month now and still no headboard or dresser and when i call the store phone i dnt get an answer i just want my furniture i purchased or to be refunded my money for the items i can be reached at 979-492-****

User's recommendation: Do not purchase from this store.

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ID
#2669753 Review #2669753 is a subjective opinion of poster.
Location
College Station, Texas
New Reviewer

Sell price issues

Im trying to get a king size mattress and box spring on sale I realize that the king size box spring comes in to pieces which is states on the cell add all key mattresses are sold with in three pieces but the sell price on the legend mattress you have to buy the boxspring and the mattress to get the sale price and it says I need to King it says king size 1 6999 each two piece
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#2648963 Review #2648963 is a subjective opinion of poster.
Location
Salem, Virginia

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Verified Reviewer New Reviewer

Issues

2.5
I paid cash for a bedroom set and a living room set that suppose to be delivered to me on Thursday June 24 2021 between the hours of 5pm and 6:30pm.I keep calling the store and the sales person keep telling me I promise you you will have your stuff today. Than I get a phone call 10 minutes before closing telling me I can't get my order I have to wait to Saturday no that's a big problem for me. I ask can I receive my belongings Friday and they gonna tell me they have 8 orders it's gonna be Saturday no that's a big problem for me
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ID
#2633501 Review #2633501 is a subjective opinion of poster.
Cons
  • Bad delivery drivers
  • Misrepresentation
Preferred solution
My belongings Friday June 25th 21 and some cash back for not getting my belongings when promise

No communications

1.4
I have not heard from American Freight regarding their delivery at all. I had to go into the store to get the money back for the delivery and install that did not happen. No explanation as to why delivery and install did not accur
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ID
#2628280 Review #2628280 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

The manger Mark fixed the problem

4.6
I received a call from the Store Manager Mark and reinsured me that my furniture is on the way. Now I'm very happy . Thanks Mark for looking out for me. You turned a bad experience into a good one.
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ID
#2628269 Review #2628269 is a subjective opinion of poster.
Pros
  • Idea of a warranty
  • Furniture
New Reviewer

Pissed

Same here. The furniture cost $1,549.97 and the sales men told us we got approve for $1,400.00. We paid the difference plus the processing fee and they had us signed the finance paperwork electronic which we didn't get a copy until a few days later. The salesmen told us we had 101 days to pay in full and that if it went after that, there will be interested added just like a normal loan. He NEVER at any point told us it was going to switch to "lease to own" with a tag of over $4,000.00. People, BE CAREFUL with American Freight. If you do go there, buy it cash or with your own credit card. DO NOT fall for their scam.
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ID
#2627554 Review #2627554 is a subjective opinion of poster.
Location
Sanford, Florida
Product
American Freight Furniture Commercial
Loss
$3500
Preferred solution
Full refund

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Verified Reviewer New Reviewer

4.9
American Freight Furniture - Have not recieved my delivery and it's been two months
Update by user Jun 22, 2021

Company fixed the issue and I have been provided with apology. Mark reinsured me that my furniture is on the way. So now I'm very happy.

Original review updated by user Jun 18, 2021
I went to American freight on april 13 of this year. And I fanince so furniture threw them and I was told the furniture will be her in 2weeks are a month at first. Then after the month was up and keep calling. Then I was told was it will take 60 days and by then then...
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Resolved
ID
#2618918 Review #2618918 is a subjective opinion of poster.
Product
American Freight Furniture Furniture Set
Pros
  • Price
Cons
  • Dishonest & greedy corporate practices
  • Poor service and not enough communication between employees
Preferred solution
Apology
New Reviewer

Can’t make this months payment. My father passed away and I need to stop the automatic payment. While on the call I got disconnected

Please call me back 717.844.4451. I need to get this resolved as soon as possible. I can pay it in July just not this month. My father passed away today
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ID
#2614893 Review #2614893 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

No delivery

1.4
My order never delivered and store was no help regarding matters. I called several times the week prior and days before delivery and all was advised was fine. No delivery and no call or email or text regarding matters
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ID
#2609454 Review #2609454 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Poor delivery and customer service
Preferred solution
Let the company propose a solution

GE washer

1.5
The machine did not wire from the very beginning. The American Freught do not accept returns. Product was expensive and useless.

User's recommendation: Check the fine print very carefully before buying anything from American Freight furniture.

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ID
#2605556 Review #2605556 is a subjective opinion of poster.
Location
Tampa, Florida

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Verified Reviewer New Reviewer

1.0
Original review updated by user Jun 07, 2021
ISOLATED INCIDENCE OR GLOBAL CORPORATE PRACTICE?? In February we ordered and paid ($1,162.16) for dryer Like New- Out of the Carton to be delivered and installed. When the installation specialist from K&S Solutions delivered the dryer, they deemed it defective due...
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ID
#2594209 Review #2594209 is a subjective opinion of poster.
Pros
  • Delivered quickly
Cons
  • Dishonest & greedy corporate practices
  • Non-working item
  • Poor customer service
Loss
$1162
Preferred solution
Full refund
New Reviewer

Rudest

1.0
Update by user Jun 05, 2021

It wasn’t resolved y’all lie too

Original review posted by user Jun 05, 2021
The people that have been recently hired in the store seem as tho they are drug addicts the manager refused to do his job by simply tell me what size bulb I need for my lamps on top of it all he cursed me out and hung the phone up I will be doing a virtual protest against American freight if I am not heard joe felt as if a black women is not important enough for him to get off his pretty Lil *** and find a bulb size I say then why do you work at a furniture store?? Your rudeness will not go unpunished

User's recommendation: Find friendly people who like to talk and do job.

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ID
#2589294 Review #2589294 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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