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Took my money

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Worse experiences ever my refrigerator died on me yesterday on a Sunday I need it to buy one ASAP and of course I didn't have the money on hand, so I went there to purchase one price was $954.00 first they hand me a paper that for $50.00 I can take it home today (and they charge $100.00 to deliver, but it takes 2 weeks, so it's not really today I had to find a way to take it home myself). They also offer their warranty for 5 years for over $300.00 so no, thank you of course I didn't get it. The lady advised me to sign up the product on the manufacture which I did and their warranty is $158 for 5 years too. I made the mistake of applying to their finance. The lady did explain to pay it off in 100 days otherwise the interest rate will go up (162.77%) and they will charge fees. I told her yes no problem I would pay it off maybe in 2 months. So here I am believing a lie and stressed about it. My total with tax was $1027.94, and they took the $50 out of my checking account, so I was supposed to finance $977.94 I was like ok I got this in maybe two months I will pay it off. So I chat with them today to find out their mailing address to set up the first payment this Friday. And to my surprise my total now was $1076.94, and I asked her why if yesterday on my receipt was $1027.94, and they deducted the $50.00 out of my account, and she said it was $977.94 plus $99 for paying it earlier. I was so mad I had to put it on another credit card, and they screw me $100.00 on top of the price of the refrigerator. I just want you guys to be careful with them, they will take your money as they do not care and that interest rate is outrageous. Prices on items are good but if you ever go there just pay cash.

User's recommendation: DO NOT APPLY TO THEIR FINANCING.

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3 comments
#2138137

They are a scam I hope there business disappears off this planet , these people did the same thing to me but worse I was never told of the 169% and was told to pay over 6 thousand for my beat down refrigerator that was marked at $1100 on the floor display....I yelled at both AFF and the finance company and got it down to 2,000 but in reality I payed well over $3100 for a dinged up Refrigerator.....scammers !!!! Thevies !!!

#2138143
@Irene M Jer

Im so sorry but I do tell as many people as I can

#2064669

They are a scam

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Featured
ID
#2430681 Review #2430681 is a subjective opinion of poster.
Pros
  • Price of product
Cons
  • Bad finance system
Loss
$100
Preferred solution
refund the extra money you took
Most helpful review
New Reviewer

Loud commerical is annoying!!!!

I would not do business with a company who yells at you in their commerical. I am just writing to say I hate the commerical. Its loud and annoying and I hit the mute button whenever I am watching TV and it comes on. It is right up there with the Allgood Home...
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57 comments
#1825123

I agree. Listening to that guy yelling about sofas and such is like sharp nails being dragged along a chalkboard.

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ID
#315046 Review #315046 is a subjective opinion of poster.
Location
Cincinnati, Ohio

Didn't get any help on my warranty

I'm basically paying for insurance that I can't use it when it's needed my house caught on fire so I really need a stove
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ID
#3817982 Review #3817982 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

Do t waste your money

I bought a new stackable washer and dryer for $1600 at the Nashville location and the washer doesnt work. They will not refund me or replace it.

User's recommendation: Don’t waste your money.

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ID
#3809053 Review #3809053 is a subjective opinion of poster.
Location
Denver, Colorado

RIP off

They hook you up with crooks that charge the highest interest. Customer service is terrible. Will hire an attorney over this.

User's recommendation: Do not shop there.

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ID
#3734907 Review #3734907 is a subjective opinion of poster.
Location
Richardson, Texas

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New Reviewer

Paycheck I'm owed

Supposed to got paid last week on green dot bank account but apparently I closed my bank account been trying to get a hold t payroll department but they don't answer at all left message no call back I'm very upset. Talked to store manager Richard he's not saying anything

User's recommendation: Not a good company.

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ID
#3629447 Review #3629447 is a subjective opinion of poster.
Location
Fort Worth, Texas
Cons
  • Managers dont communicate well
  • Being cheated out of your money
Preferred solution
My pay check for Last week

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Verified Reviewer
New Reviewer

Recently purchased refirgerator 03/25/2022

American Freight Furniture - Recently purchased refirgerator 03/25/2022
American Freight Furniture - Recently purchased refirgerator 03/25/2022
i have purchased right many things through you guys but i am finding that the quality of the product is really goin g down hill, I am not much on complaining but when i pay thousands of dollars for merchandise I kind of expect a little better than what I am receiving....
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ID
#3463219 Review #3463219 is a subjective opinion of poster.
Location
Salem, Virginia
Product
Frigidaire Refrigerator
Pros
  • Joe was so much help
  • He showed he truly cared about his customers
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Delivery service

My mom ordered recliner set online at Lexington, Kentucky location , and expected delivery guys will bring them the next day but she had to wait for 3 days . The delivery team came in few days ago and was really unprofessional , didnt want to help her set it up...
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ID
#3434337 Review #3434337 is a subjective opinion of poster.
Location
Lexington-Fayette, Kentucky
Preferred solution
Let the company propose a solution

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New Reviewer

Faulty freezers

Please spare yourself the trouble of replacing the initially faulty freezer because that just adds to the mess of your spoiled products that you were trying to save in the first place. I now have a smelly garage with all the mess associated with unboxing a big item. And American Freight staff have not been trained in dealing with these matters and have zero communication with each other.

User's recommendation: Better to wait for reputable delivery than buy from this store.

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ID
#3401046 Review #3401046 is a subjective opinion of poster.
Location
Azusa, California
Loss
$1000
Preferred solution
Pay for the cost of the spoiled products.
New Reviewer

HORRIBLE CUSTOMER SERVICE. This place is a total scam ! Don't fall victim to this place.

I purchased a refrigerator from AFF and it was a floor display with a huge ding on the front was marked down to $1,100 and was given a 5 year warranty ....these people are total scammers down to the sales people product is horrible and finance company is disgusting....they failed to mention they charge at 169% ILLEGAL ....so I ended up paying well over 3 thousand dollars for a *** refrigerator. Please run away from this business do not fall victim to there HORRIBLE SERVICE AND SCAM !!!!!!

User's recommendation: Please Don't fall victim to this horrible business AFF !!!

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ID
#3366125 Review #3366125 is a subjective opinion of poster.
Location
Garden Grove, California
Loss
$2000
Preferred solution
Give me my money back , I clearly over paid by thousands!!!!

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Verified Reviewer
New Reviewer

They took money out of my account that I do not have furniture

When I called the issue was not resolved over the phone then they kept redirecting my call to four different numbers as well as people that was no help they did not know what was going on with my account

User's recommendation: Make sure that your account is completely closed over the phone and in person at the store.

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ID
#3334947 Review #3334947 is a subjective opinion of poster.
Location
Shawnee, Oklahoma
Pros
  • Good salesmen
Cons
  • Poor customer service
Loss
$111
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor Customer Service and Charging for Goods not received

I recently ordered a dishwasher on-line from this company. I received an e-mail confirming my order and timing of delivery. Several hours later I received an e-mail detailing the product ordered was no longer available and I should contact customer service for a...
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ID
#3331098 Review #3331098 is a subjective opinion of poster.
Cons
  • Poor customer service and charging for goods not delivered
Loss
$636
Preferred solution
Full refund

I purchased this chair in Roseville MN

American Freight Furniture - I purchased this chair in Roseville MN
American Freight Furniture - I purchased this chair in Roseville MN
American Freight Furniture - I purchased this chair in Roseville MN
American Freight Furniture - I purchased this chair in Roseville MN
American Freight Furniture - I purchased this chair in Roseville MN
American Freight Furniture - I purchased this chair in Roseville MN
My chair is damaged after five months. I have been calling customer service back to back and haven't been able to talk to any of them. I'm actually sending my complaint because I do need a refund for my chair. Furthermore, I also have a five years warranty plan on it. If you guys have any questions, you can contact me by email, bcecelia@***.com in case of any other information or questions. Thanks.
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ID
#3282277 Review #3282277 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
New Reviewer

Need my w2

Need my W2 form. How do I get my w2 form. I'm homeless at the moment and need my w2 or information on how I can get my copy of my w2.
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ID
#3269011 Review #3269011 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The range I purchased was defective

American Freight Furniture - The range I purchased was defective
American Freight Furniture - The range I purchased was defective
The parts were mismatch and the range has been leaking around the eyes since purchased. I was told that there was no issues when bought
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1 comment
#2134716

American freight never contacted me. Will not recommend, nor will I ever purchase from them again!!

ID
#3267101 Review #3267101 is a subjective opinion of poster.
Pros
  • Availability
Cons
  • Horrible quality
  • Misrepresentation
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

The reason I am calling is I was approved for $1,000. But I want to buy the washer and dryer set and it's around $1,300. The closest one to me is in Grapevine Texas that has the washer and dryer sets

Just wanting to know if I can get approved for a higher amount to buy the washer and dryer set. Thank you very much
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ID
#3249468 Review #3249468 is a subjective opinion of poster.
Location
New Braunfels, Texas
Preferred solution
Wanting to be approved for a higher amount so I may buy the washer and dryer set. Was approved for $1,000

Financing is a scam

I needed furniture asap b/c my couches were so busted up. Every store I went there was a 3-6 month wait due to COVID. Couldnt wait that long because I had an event that I was hosting at my home in a few days. Went to American Freight and they had furniture that could...
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ID
#3206017 Review #3206017 is a subjective opinion of poster.
Location
Kalamazoo, Michigan

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