American Freight Furniture
American Freight Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Freight Furniture has a 1.8 star rating from 360 reviews, with only 22% would recommend; consumers are mostly dissatisfied and frequently seek refunds and warranty resolutions.
Key Takeaways for Future Customers
- Expect problems with delivery, refunds, and warranty follow-up when reading American Freight Furniture reviews.
- Customer service responsiveness is often poor, so document purchases and refund requests.
Negative Feedback / Risk Areas
- Recurring complaints about missing refunds and delayed or double charges.
- Warranties not honored and difficulty reaching support for claims.
- Poor delivery reliability, damaged or missing parts, and unresponsive customer service.
Positive Feedback
Some customers praise low prices and helpful sales staff at select locations; a few single-store experiences note good service and product affordability.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Freight Furniture has a 1.8 star rating from 360 reviews, with only 22% would recommend; consumers are mostly dissatisfied and frequently seek refunds and warranty resolutions.
Key Takeaways for Future Customers
- Expect problems with delivery, refunds, and warranty follow-up when reading American Freight Furniture reviews.
- Customer service responsiveness is often poor, so document purchases and refund requests.
Negative Feedback / Risk Areas
- Recurring complaints about missing refunds and delayed or double charges.
- Warranties not honored and difficulty reaching support for claims.
- Poor delivery reliability, damaged or missing parts, and unresponsive customer service.
Positive Feedback
Some customers praise low prices and helpful sales staff at select locations; a few single-store experiences note good service and product affordability.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zionsville, Indiana
Trying to get my refund back
Had an order at an old furniture store in Lafayette,Indiana the store went out of business before I got my furniture and never received my order or my refund back
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot professional
It was ok .until they went out of business...I'm just looking for my hard earn money that I worked for.
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Verified ReviewerRefund on my layaway
Had a layaway and didn't realize American Freight went out of business! I need a refund! Never shop there!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBankruptcy
- - The reviewer has $600 in layaway that no longer exists; refunds or store credit are refused; unhelpful service for a loyal customer since 2014/2015.
I have over $600 in a layaway that no longer exist and despite me having a valid receipt, they're refusing to refund or give me store credit. Customer service is no help whatsoever because they only deal with orders from 2025.
Mind you, I've been a valid/ returning customer since 2014/2015. This is insane
Communication
Hard to get someone on the phone and when you do get them on the phone, they dont speak English. And its hard to find that Im on the website. I had called several times.
I purchased a bed and a recliner the recliner had a five year warranty on it the right side came a lose they send someone to repair it only for to losen up again this took place 4 to 5 mouths
- - Bought bed and recliner with a 5-year warranty.
- - Recliner's right side was loose, tightened, now tilts; cannot reach the seller about the warranty.
I purchased a bed and a recliner i also took out a warranty 5 years.On the recliner the right side of the recliner, came a loose.They sent someone to tighten it back up. Since then the recliner has shifted to one side i tried to contact them, but had no results in contacting them about the warranty.
Are repairing our replacing the recliner?
So my advice would be not to purchase a recliner or get warranty on the furniture because you cannot contact anyone direct me. To get your money back or to have someone to come out and replace the recliner, i was transferred to 12 different numbers and never received a call back from anyone.
My advice would be not to put a warranty on it and not to purchase some of the furniture.
I was really disappointed in them as a business. I would not purchase Anything from them ever?
User's recommendation: Don't take out warranties, because you will not get your money back or get any good results back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Akron, Ohio
My furniture warranty
Can't get my furniture or my money back. I've been calling this company and the insurance company they went through to be able to get my furniture replaced that I paid for.
- Sectional couch with foot stool
Preferred solution: Full refund
User's recommendation: Don’t do business with this company at all they went out of business in I can’t find away to get my money or my replacement of my furniture
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Henderson, Nevada
Someone killed us at work and money was the object moving
- - Sears forced me out of my man's house after ten years.
- - I need paycheck stub from my prior employer.
- - Cumberland Mall harmed me; beware of gorillas there.
I don't know how Sears forced me out of my man's house, but I was only working for him for ten years before you all came to harm me. I need my paycheck stub from my previous employer.
You all messed with my head, I see you all every day. I don't know if you all are animals or not. Let me find my own place. It was the one at Cumberland Mall where I was harmfully affected, so students, beware of gorillas out there.
They harm people there. I didn't work for that company.
Preferred solution: Full refund
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Verified Reviewer |
Augusta-Richmond County, Georgia
No refund
- - Purchased a sectional on 3/26/2025 in Augusta, GA; only half arrived.
- - Refund not received as of 5/13/2025; mailed 4/17/2025; civil suit planned.
I came into a local store here in Augusta, GA on 3/26/2025, made a purchase for an item, and only half the sectional was available. So I waited until 4/15/2025 and still have yet to receive any furniture, so I asked for a refund!
I have not received my refund as of 5/13/2025, and the said refund was supposedly mailed on 4/17/2025. This is ridiculous, and I will be pursuing a civil suit.
- Are liars
Preferred solution: My money that’s owed
User's recommendation: Shop else where
Because corporate won't answer and all I want to know is my warranty still valid after we purchased our furniture
Need to talk to someone about the furniture we got and our warranty because we paid for it can someone reach back out thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
Double charged instead of getting refund
- - No resolution yet.
- - I will file a BBB complaint today if not resolved; the store has given the runaround and I have not received a refund.
Nothing. No resolution has been made.
I will file a complaint with the BBB if not resolved today.
I keep getting the run around from local store and they continue to blow me off and treat this issue as though it's no big deal. And here we are over 2 weeks out and still have not gotten a refund or any answers.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dammam, Eastern Province
About my money
I really need my money. I have been waiting for about two months. Please let me know when I will receive it.
Preferred solution: Full refund
User's recommendation: To give update on this situation
Raeford, North Carolina
Because we just keep replacing every single piece and it’s a 3 piece. We haven’t got the replacement yet going on 3 months
- - Furniture purchased with a five-year warranty.
- - The loveseat is broken and not replaced after months.
- - I want to exchange and pay the difference if more.
Purchased the furniture got a five year warranty they have placed the chair wants the loveseat is broken now and need replacing altogether the big couch they had to replace parts on it. Also with that being said I would like to exchange the furniture for something else and pay the difference if its more than what the price of the furniture is, they have not replaced my love seat and its been over three months
Dallas, Texas
Double charged instead of refunded
- - Double charged for an item that should be refunded.
- - Local store staff have given the runaround.
- - 14 days with no answers; BBB if not resolved today.
Double charged for an item that was supposed to be refunded. Keep getting the run around from employees at our local store and here we are 14 days out and still no answers and no resolution. Will file a complaint with BBB if not resolved today
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Verified ReviewerMy refund check where is it at
- - An assessor said replacement was needed, but the insurer couldn't do it; I was sent to American Freight, store closed, check promised.
I had insurance on my furniture they sent somebody out to look at it. The man said that my material would need to be replaced, but unfortunately the insurance people werent able to do that so they sent me back to American freight and then the store was closed so they said they would send me a check out its supposed to be 7 to 10 days.
I got something in my email on the 27th but I talk to him before that here it is now suddenly wanna call customer care every button that you hit like for refunds or anything.
It says the numbers are no longer in service when you press for each Department. The only number thats working is the main number that answers it so no its so funny that its really hard to get a hold of somebody at corporate or the actual customer service I wonder
User's recommendation: I guess watch who you deal with because obviously when they decide to go bankrupt, they tried to avoid you or I don’t know if they’ve even sent the check out or if they said they were gonna do one thing but did something else we’ll have to wait and see, but it’s really not cool that all this happened back in November and here it is January February actually
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Houston, Texas
Bad refrigerator
I bought a refrigerator and 3days later is getting ice all inside piece of trash furniture store dont waste your money
About
American Freight Furniture sells furniture and mattress through its 55 furniture distribution centers all over the United States. American Freight Furniture offers its customers brand name furniture including famous manufacturers like: Associated Bedding, Astoria, Beautyrest, Corinthian, Dr. Marvin's Sleep Products, Franklin, Idea Italia, Millcraft, Motion, Simmons, Serta, Stewart Hamilton, Worthington House. It sells wide assortment of fine furniture from beds to couches and loveseats, from mattresses to night stands, from coffee tables to wardrobes for bedrooms, living rooms, dining rooms at modest prices. American Freight Furniture uses small warehouses and inexpensive showrooms while selling furniture to save customers expenses on markups.
American Freight Furniture is ranked 405 out of 4719 in Furniture and Decor category
USA
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